I have a massive paper jam (10 pages)in my canon pixma mx432

[susancb]

My printer was printing a document when I noticed there were only 2 pieces of paper left so I tried to add some more and must have done it at just the wrong time..now there are 15 pages of paper stuck and I can see them at both the input and output wrapped tight.. Can't pull even one page out the input..Is there any help or have I damaged the printer beyond repair?? Tried all the paper jam suggestions..but my jam is way, way beyond that!!

[susancb · Accepted solution]

Solved!!! How?  Take plyers and grab a bunch of paper(10 sheets ) from the input tray..pull really hard..I started from the bottom up and managed to pull out 30+ sheets..Lesson learned..Do not slam in more paper while printer is printing!!!

[diane672]

Thanks!! Great fix!! Thought I had to throw it away!!

[BenFury]

Key point.

UNPLUG THE PRINTER!

Once power is removed from the printer, the tensioner that's power-driven goes slack.

ALL of the massive paper jam pulls out almost EFFORTLESSLY.

[ianic]

Thanks for putting the solution there as I thought my printer might be done for. I did the same mistake, except with 25 or so pages. Pulling out the jam with plyers worked well however make sure you take it from the out slot. 

[sapione]

What do I do . I can see the paper but it is too far in to pull out

[sapione]

Thank you. All the papers came out with one pull with my pliers