Hello upstnylady,
So we can better troubleshoot the issue, please let us know what operating system is on your computer (Windows XP, Vista, 7, 8 or Mac OS version), what error you are receiving when trying to install the printer, and if you are trying to install the drivers from the Canon USA website or using the installation CD.
We look forward to your reply.
If this is a time-sensitive matter, additional support options are available at Contact Us.
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