08-31-2014 10:12 AM
When I try to install my Canon i9100 printer on my HP laptop running Windows 7 Professional 64 bit, Windows cannot locate a driver. Visiting the Canon website, I find an update module for the Windows driver. Canon says the printer MUST be installed using Windows Updater before their driver update can be installed. I have tried everything, but I cannot get Windows to find a driver. Windows Updater says that my computer is Up To Date.
What am I doing wrong?
Thank you,
David
09-24-2014 11:30 AM
Hi Honeycutt,
The Windows 7 driver for your i9100 is only available from Microsoft through Windows Update. Please try Microsoft's web page for assistance with troubleshooting this:
http://windows.microsoft.com/en-us/windows7/find-and-install-printer-drivers
If you continue to have difficulties, please contact our support group using the following link:
http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer
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