HELP! Pixma MX492 Error 5100 but no solutions are working

[Skellys]

Bought the printer in 2017 and used it only a handful of times before it broke before it was a month old, It had paper jammed in it, I opened the back and took it out but it didn't work afterwards. Two years later and I try to fix it again, google the manual, which literally is no help, Watch countless of videos, try to factory reset before realising you can't without it actually working, Cleaned the clear strip multiple times, wipe of dust multiple times, Find a random piece of packaging in it so I take it out, but still doesn't work, I've tried everything I can find with google. What do I do? I'm giving up on it.

[Skellys]

oh guess it's part of the printer/multipurpose section? should I move the post over?

[shadowsports]

Greetings,

There are a few causes for Error 5100

Error 5100 KB Article

Sounds like you have tried most of them.  You said the printer stopped working after a month odf ownership.  Product was still under warranty so not sure why you didn't utilize that.

Removing paper jams (most common cause of errors) can be tricky.  Its easy to leave remnant corners of stuck pages or jams inside the printer.  You also need to remove paper jams gently.

Hopefully the article I referenced will help.   

[Patrick]

Hi Skellys,

If the 5100 error persists after follow the steps in the Knowledgebase Article, your PIXMA MX492 would require service.

You are eligible for Canon's Upgrade Program.  This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system.  This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET).  If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight.  Let them know you have been working with technical support and the Canon Upgrade Program was offered.