Getting "Support code 1007" on Canon MG5422 printer when trying to print.

[MReynolds81]

I have been trying to print some coupons as I've done for years and I have been getting the message "Support Code 1007" on the printer screen and saying the upper cassette is empty. Solution "Load paper". Well duh. But even if I add paper I do not want it to print from the upper tray as I am not printing photos. I am printing coupons so I'm assuming the printer thinks it's printing photos since the coupons have a small picture of the item on each one. Any way to make the lower tray the default for this? I called customer support and the rep wasn't very helpful and said he had the same trouble on his end and then proceeded to tell me "Do some research and see if you can find a solution. Sorry I couldn't help you. Have a nice day!" Some help he was. Anyone know a way around this? Never had a problem with my previous Canon printer which recently died so I bought this one and am beginning to hate it.

[vonniecox]

I am not trying to print photos either, the only way i have resolved this is to email the document to myself and print from my mac. The printer is then happy to print from the lower case. It doesn't even attempt to print from the upper case. Canon this needs to be resolved your end

[Ametis]

I use airprint mostly. Since I usually print from email attachments.
Same like vonniecox, I usually ended up opening my email from my desktop and print.

But this beats the purpose of having a WiFi printer!

[poedUSER]

I was trying to print address labels and I kept getting the same error message saying that there was no paper in the upper tray. While was able to resolve the trouble by installing the photo paper properly, I fail to understand why I have to do it at all. Why I couldn't just print out address labels on a regular piece of 8x10 paper from the lower tray is beyond me. I had to make out my own address labels from scratch and waste half my printer paper doing so...ridiculous!

[monica8]

I too had this issue with my pixma mx920. After much trying and investigating I finally went in to my printer and checked the paper size and discovered it was tha wrong setting so I changed it to 'A4' and now it works like a charm 😇👍!
I just had to share this as there are so many of us with the same issue. I think the setting was accidentally altered when my computer went in for a service!
I hope this will help you all with the same issues.
Cheers, Monica in Moun Marta, Australia 🇦🇺.

[Ninenikki9]

I just purchased my Cannon Mx922 and it printed five times in the week I've had it. Now an error code 1007 popped up and I've attempted umpteen times to reload the paper but now I realize it is trying to print from the upper tray. How do I fix this? I'm ready to take this printer back

[Rev-Bunghole]

I have had this rediculous problem since I bought my Canon MG7750 here in Paris. It's a killer for Canon and unforgivable that they haven't issued a patch or even a good driver for work from ios 10 on an iPad Pro. I thought this printer was supposed to scan to a professional standard and they come up with "Selphie!"

I need to choose the paper tray myself for goodness sakes.

[Michael]

Hello.

If the error persists, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

[Rev-Bunghole]

Michael,
We know what the problem is thank you, it's the utterly useless software. The paper trays used should be the user's choice.

How about something very much better than Selphi or whatever it is?

[Stephen]

Hello!

Not being able to select the paper tray is due to a limitation of AirPrint. You'll need to use the Canon PRINT app to be able to utilize the full potential of your printer.

If you're outside of the US and need support, you'll need to reach out to Canon in your country/region by clicking HERE.

[Thomcon]

This is my first Canon printer, and my last. It’s an MX922, and all I can say is, if I had an automobile that was as troublesome, I would take advantage of the “lemon” law. I dislike this printer with a passion, and am replacing it, although it is brand new, with a real printer from hp. I’m very surprised to find that Canon sells such junk