08-12-2024 01:29 AM - edited 08-12-2024 01:35 AM
My printer is only printing black don’t outlines instead of solid black font. All other colors are working. I used all the cleaning features on my printer several times. I am confused as it has been working normal until now and I have only had it since May 2024 brand new. I haven’t changed anything that I am using at all. Any suggestions? I have an order that needs to go out and I am stuck.
p.s. not out of ink. All colors are almost full including black.
08-12-2024 01:33 AM
So I tried test printing multiple times on this paper but the outlines are suppose to be solid black. The EXP is actually purple in person( kinda look black in this pic) and is fine. Lighting is real bad in my house.
08-12-2024 10:50 AM
Hello!
So that the Community can help you better, we will need to know more information:
• Do you see any error messages?
• Which version of Windows or macOS are you using?
• How do you connect to your printer (USB or WiFi)?
Any other details you'd like to give will only help the Community better understand your issue.
If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.
If you're outside the USA, please click HERE to find support options in your country.
Thanks, and have a great day!
08-12-2024 10:13 PM
Windows 10
WiFi connected
no error messages
everything is connected the same since I got it like 4 months ago and connected and using same computer.
08-12-2024 10:58 PM
Greetings,
Please open notepad. Start Menu > Notepad. Type a few words and print that. What are the results?
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
07/01/2024: New firmware updates are available.
06/06/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.4.0
Speedlite EL-5 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.1.0
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.