So that the Community can help you better, we will need to know what model printer you have and the Computer Operating System you're using (Windows XP/Vista/7/8 or Mac 10.x).
Any other details you'd like to give will only help the Community better understand your issue!
If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.
Thanks and have a great day!
If turning off the printer, unplugging the power cord and leaving it out for at least 10 minutes, then plugging it back in and turning it back on does not resolve the error, the printer will require servicing. Please call or email us at one of the methods on the Contact Us page to obtain your servicing options.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM