Document scanned will not print

[carolehig]

My printer will air print, but will not print after scanning. It continues to tell me that the paper is not set properly. It is set for letter size, but will not use that.

[Danny]

Hi, carolehig!

So that the Community can help you better, we need to know exactly which Canon printer model you're using and which operating system is running on your computer (i.e. Windows or Mac OS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

[carolehig]

Sorry for lack of detail.

IMac 2015, Version 10.13.1

Printer-  Canon MG6820

[Michael]

Hello.

There may be an issue with the drivers that are being used.  Visit www.usa.canon.com to download the latest drivers and IJ Network Tool for your printer.

If the issues persist, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.