Code:9,230,0

[km5wright]

Code:9,230,0 displays on MG 5420 Printer when trying to scan. Printer part works fine. Please help?

[Michael]

Hello.

Try adjusting the current Save location to a different folder.  This can be changed in the IJ Scan Utility programs Settings menu.  Choose a different folder to see if this helps.

If the issue persists, find more help at Contact Us.

[km5wright]

When I click on anything to do with the scanner, the same message pops up: 

A scanner driver supporting this software is not installed.  Install it and try again.

Code 9, 230,0

I just upgraded to El Capitan and can not access the scanner at all.  The printer works fine.

[Michael]

Hello.

Additional troubleshooting will have to be done to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.