12-01-2016 01:52 PM
I was printing when suddenly it just shut down! It won't turn on
02-02-2017 07:44 PM
Hi ringer54,
To try and get the unit to power back on, please follow these steps:
1. Unplug the power cord from the back of the printer and from the wall outlet/surge protector and leave them out for at least 10 minutes, then plug it back in and attempt to turn it back on to try and reset the unit. Sometimes one port on a surge protector will work, while another will not, so we recommend plugging the printer directly into a wall outlet.
2. If the printer reset didn't work, please try to plug the printer into another power outlet in a different area of the room, or another room if possible and try to turn the unit on.
3. If you have another power cord you can use with the printer, please try to use that power cord to see if this will resolve the issue.
If the printer still does not turn on after these steps, it will require servicing. We ask that you please contact a Canon technical support representative here to obtain your servicing options. A representative will be happy to assist you free of charge.
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