08-26-2018 08:50 AM
I have a Canon TS9020 which has been working quite admirably since I puchased it some time ago. This morning I printed a DVD with no problem. I then attempted to print a second DVD and every time I try to do it the printer pulls in the disc like it usually does and then ejects the disc and says the disc hasn't been inserted. The reflecting panels on the tray are clean. I've tried reseating the disc in the tray to no avail. I've searched the knowledge base but it doesn't show this particular problem.
08-26-2018 09:19 AM
Hi vbalbert,
It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:
http://Canon.us/ContactLI
03/17/2026: New firmware updates are available.
SELPHY CP1500 - Version 1.0.7.0
01/20/2026: New firmware updates are available.
11/20/2025: New firmware updates are available.
EOS R5 Mark II - Version 1.2.0
PowerShot G7 X Mark III - Version 1.4.0
PowerShot SX740 HS - Version 1.0.2
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
7/17/2025: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.