01-19-2022 07:11 PM
The paper in the tray enters the printer at a slant and jams ever so slightly. I have done a roller cleaning and updated the printer/firmware. I'm out of ideas, and the printer is only 1 year old! HELP!
01-20-2022 03:30 PM
In addition to roller cleanings, please make sure there are no foreign objects or jammed paper in the paper path of your PIXMA G4210. To check for this, please follow the steps in this article:
If the issue persists, your PIXMA G4210 would require service. If your PIXMA G4210 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below:
If your PIXMA G4210 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.
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