Cannot print from PC on Pixma MP620

[zenjoo]

I have reinstalled my Pixma MP620.  Am able to do a;; the maintanance checks etc but cannot print my document from Microsoft Works.  Have checked the USB connection. shut the machine off, ink levels are all lit red and full.  What else can I check?

  Thank you

[Michael]

Hello zenjoo,

For testing purposes, please try printing a new nozzle check pattern and compare the results with the image that has been attached.  If the pattern prints incorrectly, 2-3 cleanings may have to be done.

If you continue to have difficulties or experience any errors, please contact a technical support representative at 1-800-652-2666 between the hours of 10AM and 10PM EST, Monday - Friday for additional help with this issue.  We also have a support section with email support on our website that may be of assistance.

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer