Hi MariaXi,
The error that you are experiencing with your i9900 is that the print head is not installed correctly or is a defective print head.
Please reseat the printhead of your i9900 using the steps in this article:
https://support.usa.canon.com/kb/index?page=content&id=ART161280
If the error persists, your i9900 would require service. You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.
