cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

ImagebrowserEx crashing at start

TommyC
Apprentice

 

When I start up ImagebrowserEX, it comes to an "Initial Setup" form.

I click OK, and it displays a thermometer bar saying "Counting Images".

Then it crashes.  ("ImageBrowserEX has stopped working.")

 

The details says the crash is occurring in CanonH264Filter.ax, which I think is a video codec.  So I removed all the video files from the MyPictures folder tree, but I still get the same crash.

 

I installed ImageBrowserEX by downloading from the SX50 downloads page on canon.com.  Running Windows 7 with all current updates.  I have uninstalled and reinstalled ImagebrowserEX, Silverlight, Java, to no avail.

 

Crash details:

Problem Event Name: APPCRASH
Application Name: ImageBrowserEX.exe
Application Version: 1.5.0.6
Application Timestamp: 53433f14
Fault Module Name: CanonH264Filter.ax
Fault Module Version: 1.13.2.1
Fault Module Timestamp: 5358dfbe
Exception Code: c0000005
Exception Offset: 0000b502
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

1 REPLY 1

Bob74b
Apprentice

I have a similar problem with Zoombrowser. I think transfering a picture from internet  caused it, but not sure

The message i get is.   Zb module has stopped working.  The screen goes light and will not react.

Announcements
03/14/2023: New firmware version 1.8.1 is available for EOS R6

03/02/2023: New Firmware Updates Are Available:

EOS R7 - Version 1.3.0EOS R10 - Version 1.3.0
02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.