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EOS Utility not working, won't recognize camera and crashes

EOSU3IsAnnoying
Apprentice

For whatever reason after a few days of not using EOS utility the software will not recognize my camera even if windows 10 does, I have turned off WiFi/NFC and connected it via usb but EOS utility does nothing with it. When I use EOS Utility 3 it just says "Connect an EOS camera." despite it already being connected. When I have used EOS utility 2 the software says "Camera is not recognized" when I launch the software and then connect the camera it immediately closes and gives that message as well.

 

Solutions Tried:

Double checking WiFi/NFC is disabled

Deleting the driver on windows and re-installing it (x10+)

Deleteing and re-installing EOS Utility 2 and 3 (x2)

Contacting support (they didn't seem to read my message and recomended me a solution I had already tried)

Giving up on life

 

Specs:

EOS Rebel T6

Windows 10 Home

 

I just don't know what else to do

Dang_(

31 REPLIES 31

merendolas
Apprentice

almost 7 years having the same problem with diferent cameras and pc/mac and no easy solution to fix this problem to us users... this is extremely sad that a company of this size can't make an app that actually works for its users...

“ almost 7 years having the same problem with diferent cameras. “

Please start a new thread.  Thanks!

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