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Canon Digital Photo Professional 4 Fails to Open

keokigeoe
Apprentice

DPP4 fails to open on my Acer Spin laptop.  I would appreciate any help.

 

Canon Digital Photo Professional 4 CRAPS ON ITSELF.PNG

 

The DPP4 version is 4.8.30.0

 

Display Resolution: 1920 X 1080;  I've changed to ALL other resolutions with NO change in the above error.

 

Processor:  Intel Core i7-8550U CPU @ 1.80GHz 1.99

Installed RAM: 8GB

OS: Win 10 Home 64-Bit

 

 

2 REPLIES 2

ebiggs1
Legend

Call Canon support 1 (800) 652-2666

EB
EOS 1DX and 1D Mk IV and several lenses!

shadowsports
Elite

Greetings,

Is this you with the 13.3in screen?

 

Spin 5 Laptop - SP513-52N-85DC

 

If so, this is going to come down to the size of your screen.  You have the graphics performance (Intel 620), you have 16:9 aspect ratio, and a supported rez of 1920x1080.

 

I'll bet that DPP is unable to display its screen elements at your max rez on the 13.3 in screen.  

 

Only other thing is if Acer has some kind of special graphics driver that's running to support, tablet or tent mode (example).

 

Please let me know if I'm correct after you speak to Canon. 

~Rick
Bay Area - CA


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