cancel
Showing results for 
Search instead for 
Did you mean: 

vixia HF R800 file's untransferable on pc

Canes2018
Apprentice

i have bought a VIXIA HF R800 camcorder few weeks ago for youtube video's as i have decided to get a new camcorder from my sony handy cam hdr 240, when i open the flip part to see my videos and pics i can see and watch them from my camcorder but when i go to plug it in my pc the software shows all my video with a ? and says fail to upload, i am wondering what im doing wrong, many ppl said they have no problem uploading to there pc, now my sony hdr uploads flawlessly on my pc with no issues but im getting such a headach from my canonUntitled.jpgUntitled1.jpg

1 REPLY 1

ddwbeagles
Apprentice

This is my exact scenario and I see the post never got a response.    Anyone out there know of any solutions to this?    For what it's worth, I can easily transfer files off the SD card to my Windows 10 bases laptop by when trying to pull the videos stored in the camera's hard memory, using the Canon Utility software I get the same ? screens and error message as early poster.    

Announcements
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
03/22/2022: New firmware version 1.2.0 is available for PowerShot PICK
03/16/2022: New firmware version 1.5.2 is available for EOS-R5
03/16/2022: New firmware version 1.5.2 is available for EOS-R6
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.1.1 is available for EOS-R3
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500
12/2/2021: New firmware version 1.1.0 is available for RF 70-200 F4 L IS USM