02-18-2019 03:19 PM
With external or built-in mic I'm getting only one audio channel. I only hear one channel on headphones when recording and only one channel in the WaveEditor of Cyberlink. I'm not trying to record separate stereo channels but shouldn't I be getting a strong signal both left and right?
03-02-2019 08:00 PM
doonman,
We are sorry to hear that this occurs. We recommend trying to use a different microphone in the camera to see if the issue persists.
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
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