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New Contributor
Posts: 2
Registered: ‎12-24-2013

Canon MX920 Printer not responding

The printer was installed and I printed fine the first day.  A few days later, the printer in not responding.
I tried reinstalling the driver; the printer is connected to my network.  Any support on this would be helpful. 

Moderator
Posts: 1,090
Registered: ‎07-08-2013

Re: Canon MX920 Printer not responding

Hi, jl487printer!

So that the Community can help you better, we will need to know exactly which operating system is running on your computer, along with how your computer and your printer are connected to each other. That, and any other details you'd like to give will help the Community better understand your issue!

Thanks and have a great day!

New Contributor
Posts: 2
Registered: ‎12-24-2013

Re: Canon MX920 Printer not responding

Hi

 

Mac is runniing on OS X 10.9.1 

Both (Mac and Canon MX 922) are connected wirelessly to my home network.

Connecting MX 922 to the network works just fine.

 

I set up "Print from Email" which works when printing from iPad.

 

Hope this is enough info for you to provide some support.  

Product Expert
Posts: 145
Registered: ‎01-09-2014

Re: Canon MX920 Printer not responding

Hello jl487,

 

Did you reinstall the driver from the CD or the Website? If the CD was used, try installing the updated driver from HERE and let us know what happens.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 2
Registered: ‎03-11-2014

Re: Canon MX920 Printer not responding

I have had my printer over a year without any printing issues, until today.  I literally printed a document this morning (printed correctly,) and when printing an edited copy this afternoon, the document had multiple lines of print that looked as if someone erased the middle third of the line of text?!  There does not seem to be a pattern of this fault (eg., not every third line.)  I use the printer directly connected to my computer (HP Pavilion dv7-4183cl,) and use Microsoft Office 2010.  I tried printing other documents and spreadsheets that I know print correctly, including the edited document (tested at a Kinko's,) and have the same erased issues.  Performed a nozzle check (all was well) and auto aligned printer head - still have the problem.  Finally, if I use the printer as a copier, the copies print out correctly?  This has me stumped -  any help is appreciated and sorely needed.

New Contributor
Posts: 2
Registered: ‎03-27-2014

Re: Canon MX920 Printer not responding

Hello,

I have the same problem as a lot of other people. Using wireles printing and running windows 8. When printing after some time 3 or 4 times I get the popup message "check your pinter". But everything OK. I still can print a few times. But then "your printer is not responging". Everything OK, but no printing possible. Only solution OF/ON.

New Contributor
Posts: 2
Registered: ‎03-11-2014

Re: Canon MX920 Printer not responding

Hello - Amazingly, I actually got efficient assistance from the Canon tech rep I spoke to!  Directly, here is the fix.  Power down the printer and disconnect power.  Open up the printer as if you were replacing ink cartridges.  The cartridges will be on the far right, so you can clearly look into the back of the cavity.  Using a flashlight, you will notice what appears to be a long piece of plastic (less than a half-inch wide) stretching horizontally across the back of the cavity (it will reflect the light and be obvious.)  Using a cotton swab (ideally one with a long stem) moistened with either water or isopropyl alcohol, Gently clean as much of the length of the plastic as you can.  The swab end will be black with ink.  I gently repeated the procedure and let the plastic dry.  I powered up the printer, and problem solved!

Occasional Contributor
Posts: 9
Registered: ‎03-30-2014

Re: Canon MX920 Printer not responding

Thank you, keithk, for coming back and posting your solution. 

 

I received the "Printer not responding" message today when I tried to print a document.  The copy function worked just fine, but each time I tried to send a document from a computer to the printer, I received the dreaded "Printer not responding" message.  

 

I tried the solution you posted, used alcohol on a Q-Tip, gave the strip a little time to dry, and problem solved.  Documents are printing once again, and no more errors.  

 

New Contributor
Posts: 2
Registered: ‎03-27-2014

Re: Canon MX920 Printer not responding

Hello,

I have the same problem as a lot of other people. Using wireles printing and running windows 8. When printing after some time I get several messages "Printer requires your attention go to the desktop to deal with it". But everything OK. I still can print a few times. But then "your printer is not responding". Everything OK, but no printing possible. Only solution OF/ON. It is a brand new printer.

Product Expert
Posts: 145
Registered: ‎01-09-2014

Re: Canon MX920 Printer not responding

Hello Sonja,

The issue that you are having sounds like a communication issue. Confirm that your printer and network are communicating properly:

  1. Press the Menu button.
  2.  

     

  3. Select Setup, then press the OK button.

  4.  

     

  5.  

    Select  Device settings, then press the OK button.

 

 

  1. Use the UPDOWN button to select LAN settings, then press the OK button.

 



 

Once the LAN Details page prints out, verify that the signal strength is over 50%.  If it is above 50%, try reinstalling the printer driver from HERE.

  1.  

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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