02-28-2015 01:13 PM
02-28-2015 01:26 PM
Hi!
To ensure the most accurate information is provided, we will need to know the printer model you have, as well as the version of Windows or Mac in use.
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!
02-28-2015 01:49 PM - last edited on 02-28-2015 01:57 PM by Jason
Windows 8.1 (Mod Note: Edited post to remove serial number)
02-28-2015 02:01 PM
Thanks for the updated information! If we could ask you to please double check on the model name one more time. It looks like what you provided was the printer's serial number. The model is on the printer itself, and will be worded similar to "PIXMA MG" or "PIXMA MX" followed by a series of numbers. We appreciate your patience!
02-28-2015 02:07 PM
02-28-2015 07:15 PM
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
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