01-25-2017 03:46 PM
Thank you for posting.
If the camera can't be connected to a computer, it may be because [Wi-Fi/NFC], or [Wi-Fi only] is set to [Enable]. If this is the case, your camera cannot use its USB or HDMI terminals.
To check for this, turn your camera on, press the MENU Button then navigate to the Settings-1 (wrench icon with a single dot). Next, set [Wi-Fi/NFC], or [Wi-Fi only] to [Disable], then connect the interface cable.
06-07-2017 10:31 AM
I TRIED WITH YOUR PREVIOUS ADVICE BUT EVEN IN "SYSTEM INFORMATION " , "USB" BUT CANON DOES NOT APPEAR. HOW CAN I DO? THANKS
06-07-2017 04:44 PM
Thanks for posting.
To allow us to better assist you, please let us know which operating system (and version) you're using.
06-10-2017 11:46 PM
Hi, I have
OS X, El Capitan, 10.11.6
and my camera is Canon Eos REBEL T6, with original cable, just bought and brand new.
06-11-2017 12:08 AM
Thanks for your reply.
Please connect your camera to your computer, turn it on, and check Image Capture to ensure that your camera is correctly recognized by your Mac. Here's how:
09-13-2017 01:23 AM
09-13-2017 09:17 AM
Hey there Ellens1!
Only a handful of older models will have the ability to change the communications mode from "Normal" to "PTP." The Rebel T6 is always set to PTP because modern computer operating systems recognize cameras right away when cameras are set to PTP (Picture Transfer Protocol).
If you're using a MacBook, you might need to make sure your MacBook is plugged into its power supply so that the USB port is given enough power to initiate the picture transfer. You'll also need to make sure your camera is connected directly to your MacBook, not to a USB hub or adapter.
If you're doing these things, and you're still not having any luck, we recommend reaching out to technical support. They'll get you up and running in no time!
Our US-based, tech support is 100% free at 1-800-OK-CANON from 8am to Midnight (ET) weekdays and from 10am to 8pm (ET) on Saturdays.
Outside of the USA, go to http://global.canon/en/support/ for options.
We hope this helps!
12-26-2017 11:02 PM
Why should you need to know this. I have never had a digital camera that when plugged in to an active USB port was not immediately recognizable by the PC or Mac. Do Canons have a problem with that? It is a capability that has been in most USB devices since the moid 90s.
05-26-2018 04:20 PM
So that the Community can help you better, we need to know exactly which version of macOS is on your computer. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF
Thanks and have a great day!