PIXMA Pro 100 Black Lines

[ohnomrbill]

Black lines are being added to my art paper images.  I have cleaned the Roller once and the Bottom Plate multiple times from the Maintenance tab.  Ink deposits still appear after a Bottom Plate clean six times.  The black lines appear only on art photo paper and not on other photo papers.  Also the manual feed does not permit 5x7 paper size, which I am using.

[ArthurJ]

Hi,

Since the cleanings did not resolve the issue, the printer would require service. 

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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