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New Contributor
jdegann
Posts: 1
Registered: ‎11-28-2012

Error message on my MX700 Printer: U052 This type of print head is incorrect.

I got this after installing new ink - it worked just a bit and then when I turned printer off and on, got this msg.  I took out cartridges and head, put them back in, and no change.

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Product Expert
Michael
Posts: 715
Registered: ‎10-16-2012

Re: Error message on my MX700 Printer: U052 This type of print head is incorrect.

Hello jdegann.

 

Please try the following to see if we can resolve this error:

 

1.  Open the cover of the printer.

2.  Remove all ink tanks from the printer.

3.  Lift up the gray locking lever on the side of the ink tank holder.

4.  Gently remove the print head from the carriage unit.

5.  Place the print head back in and lock the lever down.

6.  Place all of the ink tanks back in the printer.

7.  Close the cover and turn the printer off.

8.  Unplug the power from the printer.  Leave the power unplugged for about 5-10 minutes.

 

Once this has been done, plug the power back in and turn the printer on.  If the error persists, please contact our support group using the "Contact Us" link below for additional assistance with this matter.

 

This didn't answer your question or issue? Find more help at Contact Us.

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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New Contributor
RMS7575
Posts: 1
Registered: ‎04-08-2013

Error message on my MX700 Printer: U052 This type of print head is incorrect.

I followed the procedures you listed below (twice) but still left with the U052 message.

Thanks in advance for your help.

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Moderator
Jason
Posts: 361
Registered: ‎10-12-2012

Re: Error message on my MX700 Printer: U052 This type of print head is incorrect.

[ Edited ]

Hello RMS757!

If the error remains after following the procedure above, please click on the following "Contact Us" link so we can look into your service options - Contact Us.  Thanks so much!

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lh
New Contributor
lh
Posts: 2
Registered: ‎08-01-2013

Re: Error message on my MX700 Printer: U052 This type of print head is incorrect.

That makes another
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lh
New Contributor
lh
Posts: 2
Registered: ‎08-01-2013

Re: Error message on my MX700 Printer: U052 This type of print head is incorrect.

but the procedure worked
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New Contributor
steelguy
Posts: 4
Registered: ‎08-20-2013

Re: Error message on my MX700 Printer: U052 This type of print head is incorrect.

I have tried it four times since I got the error.  No luck.  I hope this happen doesn't befall my MX860 as well.  I noticed that this seems to happen with a few models(based on other posts that I have read.)

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New Contributor
choc1970
Posts: 3
Registered: ‎09-12-2013

Re: Error message on my MX700 Printer: U052 This type of print head is incorrect.

Having the same problem what a pain as need to print some papers off ! watch this space printer is off !!:smileysad:

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New Contributor
choc1970
Posts: 3
Registered: ‎09-12-2013

Re: Error message on my MX700 Printer: U052 This type of print head is incorrect.

Help have done everything it says & still not working ?
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Moderator
Stephen
Posts: 522
Registered: ‎10-25-2012

Re: Error message on my MX700 Printer: U052 This type of print head is incorrect.

Hi choc1970!


Welcome to The Canon Forums, and thank you for your inquiry!

We appreciate your participation, however we need to let you know that the Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click here and select your country or region for your support needs.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

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