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New Contributor
Posts: 1
Registered: ‎08-28-2017

Google Cloud Print Communication Error

Hello,

 

I'm using the imageclass MF733dw.  Attempts to scan a document to my desktop generates "Google Cloud Print Communication Error".  Printing and copying functions are fine.  I have restarted both the desktop and the printer to no effect.

 

Scan function was operating just fine before lunch.

 

Please advise. Thank you.

Product Expert
Posts: 436
Registered: ‎09-30-2013

Re: Google Cloud Print Communication Error

Hi rawlmary.

 

I will need to gather some more information so that I can best assist you.  If you still need assistance with this error, please answer the questions below:

 

1.  Which operating system is installed on your computer?

 

2.  Is the Google Chrome web browser open on your computer when you attempt to scan a document?

 

I look forward to your reply with the information I have requested.  If you need immediate assistance, please contact us at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST, for further assistance.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 2
Registered: ‎03-14-2018

Re: Google Cloud Print Communication Error

Hi,

 

I am constantly getting a "google cloud communication error" message before printing. Since I purchased the printer I have had a blinking yellow light on the console. I am only allow to print after I shut off the system and turn it back on. Any help would be approciated. I am working from a Surface 4 Proi5. I also have the same issue from my Mac.

 

David

Moderator
Posts: 1,153
Registered: ‎10-25-2012

Re: Google Cloud Print Communication Error

Hi there!

 

We recommend reaching out to our friendly support team for one-on-one troubleshooting. They're available Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays at 1-800-OK-CANON (1-800-652-2666). 

 

Support at Canon USA is always free, and right here in the USA. 

New Contributor
Posts: 2
Registered: ‎03-14-2018

Re: Google Cloud Print Communication Error

Thank you...I will try that.

 

David

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