R7 firmware update stalled?

[Margohunt]

Hi- I have the R7. I used the iPhone app to download the update onto my memory card and followed the prompts to update the firmware (1.1.0 to 1.4.0), but it seems to be stalled and I can’t select “ok” to start the update. I’ve waited 15 min without OK being an option. Ideas?

 

[shadowsports · Accepted solution]

Greetings,

Please use the control dial (rear) of camera to move focus to "ok".  This will be a tap at the "3 o'clock" position.  Then press the set button to perform the update.  Do not touch any buttons or controls while the operation is performed.   

If this is not possible, let us know and we'll provide further troubleshooting.  

[Margohunt]

Thank you so much! That worked perfectly.

[shadowsports]

Thanks for your reply and feedback.  🙂