Hello,
I am setting up my new Pro-300 printer and when I try and print I keep getting the error message that says there's a mismatch between the paper type and size I choose in Canon's Professional Print & Layout software and what the printer thinks is in the top feed. In fact, the paper size and type is correct, it's the same as I selected in the Professional Print & Layout software. I've tried taking the paper out and putting it back in the top paper feeder but this doesn't fix it. I am getting an error code that is "Support Code 2114.
I've registered the paper types and sizes I plan on using both in the printer and in the Canon Media Configuration Tool.
My question is why do I have to set the paper size/type in BOTH the software (Canon Professional Print & Layout) AND in the printer LCD window? Shoudn't the paper size/type I choose in the application tell the printer what paper size/type I am using?
Thanks,
Jerry
