cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

PIXMA MG3620 can't connect to Wi-Fi

Cooly244
Apprentice

I just purchased my canon mg3620 printer and i downloaded the app and i followed all the setups for the wifi settings to my iphone.  But i can not connect it. Please i need help

1 REPLY 1

Stephen
Moderator
Moderator

Hi there!

I'm not tech support, but I'll do my best to offer some advice!

Your printer can only connect to your home WiFi, and that can't be a Hotspot. It also needs to be 2.5GHz, not 6GHz. The printer can't see 6GHz. 

If you have a computer, it will be easier to get it setup from there, and you can do that from https://canon.us/MG3620setup 

If you try that, and still need help, you'll want to register the printer at https://canon.us/account and then give support a call in the morning. They're available during normal business hours during the week. 😊

 

Announcements