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New Contributor
Posts: 2
Registered: ‎06-14-2017

Problem with ipf760 Printer after Windows 10 Creator Update

We have a Canon ipf760 printer that is connected to our office network. It has worked without a problem for 3-1/2 years.

After I installed the Windows 10 Creator Update, I could not print anything. I get a message that says "error printing on ipf760, The Printer Couldn't Print Test Page"

I tried reinstalling the software and driver, but that did not help.

People that have not installed the Creator Update can still print on the ipf760.

Does anyone have a solution?

Product Expert
Posts: 2,402
Registered: ‎10-16-2012

Re: Problem with ipf760 Printer after Windows 10 Creator Update

Hello.

 

Try using a USB connection with the printer to see whether or not it will print consistently.

 

If you continue to have difficulties, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

 

 

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New Contributor
Posts: 2
Registered: ‎06-14-2017

Re: Problem with ipf760 Printer after Windows 10 Creator Update

This is not an easy solution to try since my computer and the printer are at opposite ends of the building approximately 120' apart.

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New Contributor
Posts: 1
Registered: ‎10-29-2017

Re: Problem with ipf760 Printer after Windows 10 Creator Update

I had a similar problem with an iPF6400. The ipf software preview function locked up.

I just rolled the 'creators update' back, and the problems ceased.

 

 

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