06-14-2017 02:34 PM
We have a Canon ipf760 printer that is connected to our office network. It has worked without a problem for 3-1/2 years.
After I installed the Windows 10 Creator Update, I could not print anything. I get a message that says "error printing on ipf760, The Printer Couldn't Print Test Page"
I tried reinstalling the software and driver, but that did not help.
People that have not installed the Creator Update can still print on the ipf760.
Does anyone have a solution?
06-14-2017 04:09 PM
Try using a USB connection with the printer to see whether or not it will print consistently.
If you continue to have difficulties, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
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10-29-2017 01:28 AM
I had a similar problem with an iPF6400. The ipf software preview function locked up.
I just rolled the 'creators update' back, and the problems ceased.