Pixma Pro-10 shifts whenever I try to print something that does not fill the paper

[mcwright73]

I have been having trouble with my Pixma Pro-10 shifting whenever I try to print something less than full bleed on any type of paper / any paper size. I reported the issue and received a new printer through the warranty. Now the new printer is doing the same thing!! The shift is completely consistent on everything I try to print. I have wasted hundreds of dollars on paper and ink already trying to fix this but no luck... I have also done the roller cleaning in the utility with no luck. Please help!!! I need to get these prints done by the end of the week.

THANK YOU.

[Danny]

Hi, mcwright73!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, contacting our US-based technical support team is the most efficient way to get these issues straightened out. They're standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

[jrhoffman75]

Is this with all software and paper or just certain software and paper

[mcwright73]

On everything honestly. I have mainly been using Photoshop & InDesign with 8.5x11, 8x10, 5x7, and custom sized paper. The paper type ranges from regular printer paper to photo paper to card stock...

[jrhoffman75]

Try posting here: http://www.dpreview.com/forums/1003?utm_campaign=internal-link&utm_source=mainmenu&utm_medium=text&r...

[ebiggs1]

If it happens on two different printers, one might surmise the problem is the user. Not the printer.  I know you probably think everything is set correctly but I would still see if something is afoul.

[mcwright73]

I honestly would agree with you, ebiggs1. The thing I don't understand is that anything I print with a full bleed or thin border prints absolutely perfectly on the same paper with the same settings. It's only when (again, using the exact same settings, paper, programs, etc) I print something that only takes up a small area on the paper that it shifts. This is the only thing making me wonder if it could really be my fault it is happening. I was hoping someone else here may have had the problem before.

I contacted Canon directly and they say this replacement needs to be replaced. I'd just prefer not go through that if there is a simpler fix someone else has found.

Thanks for the response!

[jrhoffman75]

Maybe it's related to the software resizing the image? Can you try different software? Convert image to a PDF and print from Adobe Reader?

[ebiggs1]

You do have the correct profile for each paper?

[beemer]

Parden me for asking but what do you mean by full bleed?   I thought this was a term used only by offset printers.

Ian