imageRUNNER ADVANCE C5550i Unable to register .pfx file

[bassking5]

I am trying to replace a self-signed certificate on an iR-ADV C5550 but am getting an error message when trying to register the certificate.  The error only states:  "An error occurred during registration"  It shows the file name I am trying to register and an OK button.  That is it.  I am not sure why it is failing. 

I created the pfx file using the Windows builtin certreq commands and a .inf file with the printer host name and IP address.  We have an on-prem CA from which the certificate was requested from.   I converted the .cer file to pfx which has the private key.

The thing I don't understand is that I am using the same process from a couple of years ago when I successfully registered a different certificate. 

Any ideas?

[Tiffany]

Welcome to the forum!

While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you. If you don't have a dealer and you're in the United States, please call us at 1-800-385-2155 and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.