04-13-2024 05:52 PM - last edited on 04-13-2024 09:58 PM by Tiffany
04-13-2024 06:00 PM - edited 04-13-2024 06:01 PM
Welcome to the forum!
So that the Community can help you better, we will need to know which model Canon equipment and what is the issue. Which version of Windows or macOS are you using? How are you connecting? What is the exact error message? Any other details you'd like to give will only help the Community better understand your issue. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
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