05-06-2024 09:24 AM
mf753cdw - windows 10. Trying to connect to printer using utility on software support page for this printer. Printer shows in list but when trying to register it as part of the installation process the wizard errors out with an unknown error and doesn't complete.
05-06-2024 09:45 AM
Greetings,
What are you connecting the printer to? USB, Ethernet or Wireless?
For installation, you need 2 installer packages
[Windows 64bit] MF753Cdw/ MF751Cdw MFDrivers (Generic Plus UFR II / Generic FAX / ScanGear)
https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDEwMDAxMTk5OTAx&cmp=ABR&lang=EN
[Windows 32bit & 64bit] MF Scan Utility Ver.1.21.0.2
https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDIwMDAwNjg2NTAz&cmp=ABR&lang=EN
What error(s) are you receiving specifically?
~Rick
Bay Area - CA
~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
05-06-2024 11:32 AM
This is the 'error'
05-06-2024 11:34 AM
Using the first installation tool you linked i get this error:
05-06-2024 12:24 PM - edited 05-06-2024 12:34 PM
Greetings,
This is helpful. Can you answer the question I asked above? How is the printer connected and to what please?
I'd like to confirm all devices can communicate. When you run the software are you seeing the prompt which asks if it can make changes to the Windows Firewall settings? You need to allow this. "Yes".
Are you running any 3rd party Anti-Virus software, something in addition to Windows Security? This can block detection and installation of the device.
~Rick
Bay Area - CA
~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.