Can't connect PIXMA MX922 to WiFi

[themaclady]

Got a new modem. Instructions say to press button on back, which turns out is wrong because it just resets and takes you offline.

Now I am back online and I see my network in the list on the printer, but connecting that way does nothing either.

It does not ask me for a passphrase or number.

Called but they won't help, hung up on me.

PLEASE! I'm desperate to get my printer back working.

[themaclady · Accepted solution]

ON MY GOSH! Simple fix! THANK YOU DAVID!

Called Canon again and he told me that the router was TOO CLOSE to the printer. Yes it was 6" away, never did I think that would be an issue since it was seeing all the neighbor's networks, an acre away, but not mine!?

After we cleared all the LAN settings I moved the printer just a few more feet away and VOILA! We are finally online. I knew there was some simple solution since I had seen the network show up on the screen once before, but then mostly not. I did not know what was stopping it from showing up again.

Who knew the new routers had a 'trunk' signal distance and that if your router is too close it could be a problem? I always thought it being too far away was an issue, but never too close.

[Danny]

Thanks for joining the conversation, themaclady!

This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or register your Canon gear HERE to access additional support options.

Thanks and have a great day!

[themaclady]

I signed up and paid $20 for an answer that did not work.

[Danny]

If the solution you were provided didn't work, you're welcome to call back at no additional charge within a certain number of days.  Our PIXMA support team is committed to finding a resolution that fixes the issue permanently.

We look forward to your call!

[themaclady]

OK I did not know.. thought I had to pay each time.

[themaclady]

I am not getting the help I need! I have set up three bands, 2.4, 5 and 6. I set the 2.4 on WPA2 and it still doesn't even SEE the network... the router is sitting right next to the printer.

Why can't anyone help me with this?

[themaclady · Accepted solution]

ON MY GOSH! Simple fix! THANK YOU DAVID!

Called Canon again and he told me that the router was TOO CLOSE to the printer. Yes it was 6" away, never did I think that would be an issue since it was seeing all the neighbor's networks, an acre away, but not mine!?

After we cleared all the LAN settings I moved the printer just a few more feet away and VOILA! We are finally online. I knew there was some simple solution since I had seen the network show up on the screen once before, but then mostly not. I did not know what was stopping it from showing up again.

Who knew the new routers had a 'trunk' signal distance and that if your router is too close it could be a problem? I always thought it being too far away was an issue, but never too close.

[MarvinK · Accepted solution]

Yes, this was my problem too.  Don't understand what happened.  I might have moved them closer together but suddenly the printer stopped working with the same symptoms.  Moved them a few inches apart and then it all worked fine.

[themaclady]

What gets me is, Canon knew about this but after hours of discussion with Comcast not one of their techs suggested it and this is their new router!