09-04-2016 11:02 AM
I have downloaded MG2520 drivers file win-mg2500-1_1-ucd.
When I atttempt to run the application win-mg2500-1_1-ucd, i get Infromation Acquisition Error message "failed to acquire information on the driver and software. check the network connection and try again".
What should I do?
09-05-2016 07:37 AM
11-13-2017 01:35 PM
Thank you for answering your own question! It was actually helpful. I was having the same error message, even though I ran the install from a regular account on my Win 10 machine, and I selected "Run as administrator", it still didn't work. I had to sign off and sign on as the administrator for it to work. BTW I searched google for "failed to acquire information on the driver and the software" and it brought me here. I was also trying to install the software for the same MG2520 printer.