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New Contributor
Posts: 1
Registered: ‎08-09-2017

MX922 won't print envelope from lower tray

Cannot make MX922 print envelopes from lower tray. Lower tray is selected in printing preferences. Printer keeps trying to print from upper tray, which is empty. Get Support code: 1007. 

Product Expert
Posts: 1,890
Registered: ‎10-17-2012

Re: MX922 won't print envelope from lower tray

Hi taragem72,

 

In addition to having the lower cassette tray selected, please ensure that the envelope size being printed on is also selected in the Printing Preferences window.  Please note, the printer is compatible with European DL and US #10 envelopes.

 

Should you still experience diffculty, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.

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