04-03-2014 06:50 PM
I received the same Private Message from canonfriends today and have sent in my reply. Apparently the individuals on this forum have prompted Canon to take action. And it's an appreciated offer, even though I have already purchased another printer. I would really like to know what they are going to do about this problem with regards to their current and future products.
I love my Canon cameras and have owned Canon Printers in the past. My Canon iP4000 lasted many years before it also experienced a Printhead failure. The printer lasted around 10 years so I wasn't too disappointed. However 1 to 2 years is completely not acceptable.
04-03-2014 09:17 PM
Hello to all.
My Canon MP610 printer now is being recycled despite there is nothing really wrong with it. What a waste!
I now am the happy owner of a BROTHER DCP-J925DW WiFi which does everything (and more) my MP610 did, including printing on disk, at less than half the price the Canon repair was quoted. (AU$ 129 with full ink tanks).
My advice to everyone:
DUMP YOUR CANON AND GET A DECENT PRINTER.
From me: goodbye Canon, never again.
04-04-2014 02:52 AM
It would be interesting to see who is getting the private messages with an offer to exchange. Certainly not Canon SA in South Africa. If you are a global brand then you should act global. We have a brilliant website in South Africa called HelloPeter.com where consumers voice their issues and get action. That gets me thinking ...
This is the first action that anyone has reported since this forum started ... divide and rule ... I call it.
04-06-2014 02:55 PM
I want in also. This is my second MX series printer to give me the same problem. I'm switching to another brand as I'm tired of buying replacement printers. This time, it's the MX892 that is giving me the problem.
04-06-2014 06:08 PM
I get the same dreaded U052 or UO52 error with the MX712. The printer isn't even a year old and it isn't used heavily so I'm frustrated that this issue is even happening.
04-06-2014 06:34 PM
04-07-2014 01:36 AM
I am trying to determine if the note from :Christa is a scam. One would think there would be a formal statement to the public that Canon will send you a replacement model... while they service your Canon... which you have to mail to them..... I think it is baloney...... I told them..... Why isn't there a public announcement..... and who is Christa????/ Shouldn't the letter come from a Vice President.... or someone with a title...... and formally announce.... All Canons may be sent to the manufacturer????/
04-07-2014 07:03 AM - edited 04-07-2014 07:04 AM
It's not a scam, they actually send you a new printer, comparable to the one with the 502 error. You then use the box, and return shipping label included, to mail back your defective printer. I have gone back and forth with Canon Friends and all emails are coming from Canon directly., including RMA authorizations and shipping notices. I even backchecked the initial email address itself and it does appear on Canon's website. If it was a scam, i think they would not send a printer until you sent yours in, leaving a bit of ambiguity if your\d ever receive a new one.