06-28-2016 04:26 PM
I'm relatively new to cameras, at least ones that now can do so much more such as connecting via WiFi to other devices.
Thing is, I've been having this issue for the past 2 days, and I've come to notice on this community board that many other people have this similar issue. I've been attempting to connect my Canon Powershot G7X to my 13 inch Macbook Pro (retina) via WiFi to download some pics/footage I took while out of town. However, while my camera has no issue connecting to the WiFi network in my home (via WPS), whatever I do I cannot get the camera to pair up with my Mac. It searches and searches but never picks anything up. I downloaded all the software provided on the Canon website for my specific camera, and the Bluetooth in the laptop is enabled. I also downloaded CameraWindow per the instructions via iTunes, but it seems like that is only for connecting mobile devices, not laptops.
I'm not sure if there's something else I need to download or enable, or if I'm simply not doing something correctly. If I can't figure it out, would it be possible to connect the camera via a USB cable (which none was provided in the box) to get it to work that way?
06-29-2016 03:51 PM
Thank you for posting,
So we may better assist you, please let us know which version of the Mac operating system you're using.
Meanwhile, the USB/DC terminal is located under a flap on the right side (as you're holding it to take a photo) of the camera. Your camera accepts a USB to mini-B cable. These cables are normally available from camera and electronics shops, or camera or electronics departments in larger stores.
You may also purchase the Interface Cable IFC-400PCU from Canon or an authorized dealer. For assistance locating a suitable USB cable, please call our Canon Sales and Accessories Department at (800) 652-2666 between 8:00 AM and midnight ET, seven days a week. They will assist you with product information and dealer locations.
07-21-2016 02:15 PM
I have precisely the same issue. Mac OS 10.11.5, Powershot G7X Rev II. Camera connects to home WiFi and uploads to Google Drive and Canon Imige Gateway. Mac has all the software installed but then camera asked to upload to computer is gets stuck at "Search for new device" for 10 minutes and than cannot find the computer.
Seems more people have this issue.
How to transfer files from camera to Mac via WiFi?
07-21-2016 05:25 PM
Thank you for Posting.
The current version of the Canon CameraWindow does not support a wireless connection with the Mac El Capitan operating system. Canon is aware of this issue and is working on a solution for it. Unfortunately, no estimate is available regarding the arrival of a replacement version of the Canon CameraWindow. I regret the difficulty this causes.
You may still transfer images and movies using a USB cable. The The Powershot G7X Mark II accepts a Micro-b to USB cable.
07-22-2016 03:58 AM
07-23-2016 08:04 PM
You may send images to computers that use Mac Mountain Lion, Mavericks or Yosemite.
With wi-fi, you may send images to:
10-30-2016 12:33 PM
I was wonding if this issue has been fixed yet? I just bought the powershot g7 x mark II and updated the firmware. When I try to connect the device via wifi after several minutes it continues to come up with Device not found.
I am running latest verion of OS X El Capitan 10.11.6
11-01-2016 04:41 PM
Thank you for your inquiry.
The Wi-Fi function as not been added to the CameraWindow for Mac El Capitan or Mac Sierra, yet. Unfortunately, no estimate is available for the arrival of the software updates, required to add this capability.
01-30-2017 04:46 AM
Today, January 30th 2017, Canon Wireless CameraWindow still is not compatible with MacOS. Very annoying issue which Canon does not seem to be able to (or want to) solve.
After installing CameraWindow DC 8.10.9b for Mac OS X (and updating to macOS Sierra 10.12.3) Canon Wireless CameraWindow is still not working with my G7 X on both my Mac computers
Wireless CameraWindow has not been compatible with macOS for about one year now. Very bad product service from Canon
01-30-2017 04:59 PM
Thank you for posting.
You may transfer your images using the ImageSync process. For step-by-step instructions, please click here.