11-08-2014 05:28 PM
I have canon sx50 HS that I cannot turn off. I have to open the battery compartment to turn it off, but it turns on just fine. Any suggestions?
11-08-2014 05:37 PM
11-08-2014 08:14 PM
You can try doing a reset to defaults through the settings menu and you can also try removing the battery and holding the power button on/down for at least 45 seconds. If neither of those work I suggest calling Canon for a service request asap because there are no settings that over ride the power off button it should always turn the camera off when pressed regardless.
11-08-2014 09:18 PM - edited 11-08-2014 09:18 PM
hgdutcer, Try another battery or send it for service. Power on/off related issues are frequently related to a damaged or weakened power board (internal electronic power regulator) that will probably have to be replaced.
Not saying a reset isn't worth a try, just that power related problems are pretty common. Electronic parts get hot, they are susceptible to damage.The parts related to your battery are the gateway for power delivery.
Good luck.
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