10-18-2023 08:38 PM - last edited on 10-18-2023 08:44 PM by Tiffany
Okay, I know this printer is 5 years old, likely beyond its planned lifespan. None-the-less, if anyone has any recommendations beyond, "Yup, it's time to buy something new", I'd love to hear them.
Starting a few weeks ago, the following problems developed:
1. Printer could not report toner quantity
2. I had to start rebooting the printer for the computer to find the printer
3. Printer has now (starting today) begun asserting that the magenta cartridge is not inserted properly. However, it IS inserted properly. I switched the magenta and cyan cartridges, and it still reported magenta was incorrectly inserted.
At this point, the printer is a very large doorstop. Any thoughts?
With thanks,
Ken
01-09-2024 04:29 PM
Hello,
We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can contact support over the phone at 1-800-652-2666. Our agents would be happy to assist.
01-09-2024 08:38 PM
Thanks, Hector. I finally just replaced the doorstop...
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.