Thumbnail and Image not in the same orientation in Windows Explorer

[totaljustice]

Hi, maybe someone can explain why Windows isn't picking up the proper image orientation in the thumbnail view in Windows 10. I have a Rebel T5 and the auto orientation is set on the camera. When I transfer the pictures to the computer using the Canon Software, the image and thumbnail show the same orientation in the Canon Software but not in the Windows Explorer view. The image appears correctly when displayed but the Thumbnail  always has the wrong view for the portrait orientation. Can anyone shed dome light on this Please?  Thanks.

[Richard · Accepted solution]

Hi Totaljustice,

Thanks for posting.

When your camera creates a thumbnail, it adds the rotation data to that thumbnail, so it appears as you shot it.  Windows Explorer does not rotate the image in the thumbnail.

Windows Explorer, great for it's intended purpose, is not a photo editor, so it doesn't respond to the rotation data in your images file, so it's unable to rotate your image.

[totaljustice]

Thanks for the prompt response. I see what your saying but I don't understand why it doesn't see the rotated thumbnail. When I edit pictures in the Microsoft Photo Editor and rotate it through that software the thumbnail is orientated correctly. It's only since I got this camera that I've had an issue. Thanks again.