PIXMA G7020 printing "only" BLANK pages

[paul4ut]

Starting today, my PIXMA G7020 prints pages that are "all" blank. I tried unplugging the printer and re-starting... making sure the software was updated... re-starting the computer... cleaning the print heads... checking ink levels, on-and-on. I typed a single word in Microsoft Word, saved the document, and selected PRINT... all I get is a blank page. What is this all about? Looking for help here. Thx

[ArthurJ]

Hi,

If your nozzle check does not look like the example HERE, then I recommend performing an ink flush. Please click HERE for the steps to perform the ink flush and try to print again. If there are still blank pages, then your G7020 would require service. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer