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Cannon IP7240 Error message 1411

Cheryl7Schwartz
Apprentice

I am receiving an error message "Support Code 1411 An Ink tank cannot be recognized' The cyan tank had been working fine until I received this message. I replace the ink tank with a new one but still get this message. The problem persists when I remove and reinsert the tank and when I disconnect the printer. What is the problem? I have the Canon 7200 printer 

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