04-15-2017 10:00 AM
Hello, My name is Yahav and I have a problem with my camcorder, the camcorder I'm using is a Canon VIXIA HF R600 and while I was recording the camcorder suddenly stopped recording after 6 min and it said "Can't record" and ever since then I can no longer record with it since I keep getting the same error whenever I try and record. The SD card still have a lot of space to record on, also I can't even connect the camcorder to a pc to transfer what I've recorded before it stopped, it's just not detecting it. I would like to know if there is anything I could do or if the camcorder is done for.
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04-15-2017 11:56 AM
Thank you for reaching out to Canon USA!
We suggest trying a brand new, good name brand SDHC card. Format the card in the camera (not on your computer), and see if that resolves your issue.
If it doesn't, you'll want to reach out to support for further troubleshooting. Support here in the US can be reached by calling 1-800-OK-CANON (800-652-2666) Monday through Friday from 10am to 10pm (ET).
If you're outside of the USA, you'll want to get in touch with Canon in your country or region. Click HERE to find your support options.
04-15-2017 12:40 PM
Take a look at our knowledgebase article with step by step instructions to initialize your memory card https://support.usa.canon.com/kb/index?page=content&id=ART164629&actp=search&viewlocale=en_US&search...
Hope this helps and if you do have any questions on this or any other features of the camera please give a call to our award winning US based technical support team and they can answer any questions you have! 1-800-OK-CANON (1-800-652-2666) Monday-Friday 10:00 am to 10:00 pm