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Posts: 1
Registered: ‎10-14-2017
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VIXIA - Computer cannot detect camera

New HF R80 not being detected by CameraWindow software.  Computers play USB device inserted sound, but CameraWindow software does not detect it.  Have tried three computers and multiple ports on each with the same results. All other USB devices removed. All are running Windows 10 64 bit.

Please help.

Thanks

Product Expert
Posts: 809
Registered: ‎10-16-2012

Re: VIXIA - Computer cannot detect camera

Hi Longdr,

 

Thanks for posting.

 

When connecting your camcorder to your computer, we recommend the following:

 

  1. Power is critical when transferring movies. Please ensure that your camcorder is powered by its compact power adapter.
  2. If your computer is a desktop unit, we recommend selecting a USB terminal on the back of your computer. These terminals normally have a better signal and more power than USB terminals on the front of your computer.
  3. If your computer is a laptop, please ensure that it's running on A.C. power.
  4. When connecting your computer, we recommend against the use of a USB hub. We recommend connecting your camcorder's USB cable directly to your computer.

When your camcorder is connected, as described above, please turn it on, using the Playback button on the back of the camcorder. This button has a blue playback arrow on it. The playback mode is also the camcorder's computer connection mode.

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