Hi,
If you are running CaptureOnTouch Pro5 there is this file Optional OCR module for CaptureOnTouch V5 Pro that can below installed from the support page HERE. If the issue persists, WWe will have to recommend that you call our support team at 1-800...
Hi,
You can try removing and reinstalling the scanner driver but if that does not resolve the issue, I recommend reaching out to Canon support. You will need to register your Canon gear HERE to access additional support options.
We look forward to he...
Hi,
If you still need assistance, please contact our support team at 1-800-423-2366, Monday - Friday, 8:00 AM - 6:00 PM EST (excluding holidays).
We look forward to hearing from you.
Hi,
If there is no paper jam and the alarm light wont clear, the printer would require service.
If the printer is in its 1-year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear...
Hi,
To begin troubleshooting please try cleaning the encoder strip in your printer by using the steps HERE. Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.
