Canon Community

ImageFORMULA R40 Unable to install CaptureOnTouch software

Message comes up that the CaptureOnTouch file is corrupt every time I try to download the scanner software to my Mac for my new R40 Scanner. I'm very hesitant to override my security settings in order to allow it to open. Has anyone else had this hap...

imageCLASS MF628Cw - Unable to scan - error unable to communicate

I have a Canon Color ImageClass MF628CW.  The scanner is not working.  I received a message on my laptop that scanner is unable to communicate.  I called Canon but was informed that the Canon Color ImageClass MF628CW has phone support.  Have anyone e...

imageFORMULA R30 "CaptureOnTouch" and drivers missing from support page

When I visit this page: https://www.usa.canon.com/support/p/imageformula-r30-office-document-scannerto get drivers for my scanner that stopped working after upgrading to windows 11 nothing is listed there except plugins. I need to get this working an...

imageFORMULA RS40 "CaptureOnTouch is damaged" error message

Driver for Image Formula RS40 on Mac Tahoe 26 I am running Mac OS Tahoe 26.1 and cannot use my scanner after the update.  When I try to use it I get this error message:  “CaptureOnTouch” is damaged and can’t be opened. Does anyone know if there is a ...

How do I connect my R40 to Mac OSX Tahoe 26.0.1?

My computer does not recognize the device, there are no drivers for this????  Did i get ripped off by Cannon?  How do I make it work?  Otherwise it is a Cannon brick.

Canoscan LiDE 300 will only scan to pdf, and I need it to scan to jpg

I have a Canoscan LidE 300 that was purchased 2 weeks ago, and up until yesterday, I was able to scan to jpg (using the 'Auto Scan' button). But now it will only scan to pdf :-(. I have uninstalled and reinstalled the driver, but the issue is not fix...

Trying to download Drivers for imageFORMULA DR-C225W II - Website will not work.

Trying to download Drivers for imageFORMULA DR-C225W II - Website will not work.Anyway I can get a direct link for the driver?pdisp01.c-wss.com - This is not working.

I have a Cannon 9000F scanner can I still upload the MP Navigator to my computer.

Canon Canoscan LiDE 400 software taking long time to install

Installing the software from the CD, as nothing happened when the scanner was plugged in to the desktop via the included cable.  Running an HP desktop that's less than 2 years old, IntelCore i7-14700F with 16GB ram.  Windows 11 Home, and is up to dat...

CanoScan LIDE 400 Crashes Computer

I've had this scanner for two years now, and all of the sudden, when I plug it in, it crashes my computer. I've tried restarting, and have ensured all updates to my computer have been done. I've tried uninstalling and reinstalling the driver, but can...

CanoScan LiDE 400 install stalls - waiting for Scanner w/o power key to turn on

Downloaded the driver and waiting till it told me to plug in the USB cable - which I did.  Then install STALLED waiting for me to power on via a switch that does not exist on the LiDE 400.  Instructions were to remove and then reinstall the usb cable...

CanoScan 8600F trouble downloading the driver

I am having trouble downloading the driver for my CanonScan8600F. I have Windows 11. Can you guide me through the setup?

ImageFormula R40 - Advanced Settings - Cannot Load Driver error

I recently purchased the ImageFormula r40 and ImageFormula r40 the Receipt Edition, installed the software and driver on a Mac running macOS Sequoia (15.5) and was able to scan. I encountered an issue, however, when scanning receipts longer than the ...