cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Canon Scanner DR-M260, TWAIN error 80FF0001

Ukko
Apprentice

I use a scanner Canon DR-M260 under Windows 11 Pro (21H2) with CaptureOnTouch V4Pro. I have repeatedly the problem that CaptureOnTouch reports an error with the Twain driver: "An error occurred with the Twain driver. [Error: 80FF0001]". In the control panel of the scanner, the stored scan programs (1,2,3) are then also not displayed.

This is extremely annoying because it can only be fixed by rebooting and completely interrupts the work. The behavior is not predictable, but my impression is that it occurs more often when the computer was in energy saving mode in the meantime or the scanner was not turned on when the computer was started. I have updated the software (V4Pro) and Twain driver (1.2SP3), but it did not help.

Is the behavior known, are there any solutions?

Thanks, Ukko

1 ACCEPTED SOLUTION

Ukko
Apprentice

To follow this up: I had contacted my local support in parallel. After the advice to bring all Canon drivers up to date (which they were before), I finally got this tip, which helped with me:

Please deactivate the WIA service on your computer:

- Open the Control Panel and go to "Administrative Tools" (in Windows 11 this item is now called Windows Tools).

- Start "Services" and look for "Windows Image Acquisition (WIA)" in the list.

- Click with the right mouse button on this service and select "Stop".

- After that please try to make a scan

That worked and since then the problem has not reoccurred. 🙂

Occasionally I have the problem that CaptureOnTouch V4 spontaneously forgets that a scanner is connected. Then the following helps me: Click on the CaptureOnTouch program menu with the three horizontal lines (top right). Click on Select Scanner and select the scanner again.

I hope this helps others with the same problems.

Ukko

View solution in original post

3 REPLIES 3

ArthurJ
Product Expert
Product Expert

Hi,

Please click HERE and use the steps in the article to try and resolve the twain error. 

If the issue persists, it is recommended that you call our Enterprise & Desktop Solutions Divisions at 1-800-423-2366 Monday-Friday 9:00 am to 8:00 pm ET, excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

dwak
Apprentice

I have been having the same problem and am not able to fix it!

Ukko
Apprentice

To follow this up: I had contacted my local support in parallel. After the advice to bring all Canon drivers up to date (which they were before), I finally got this tip, which helped with me:

Please deactivate the WIA service on your computer:

- Open the Control Panel and go to "Administrative Tools" (in Windows 11 this item is now called Windows Tools).

- Start "Services" and look for "Windows Image Acquisition (WIA)" in the list.

- Click with the right mouse button on this service and select "Stop".

- After that please try to make a scan

That worked and since then the problem has not reoccurred. 🙂

Occasionally I have the problem that CaptureOnTouch V4 spontaneously forgets that a scanner is connected. Then the following helps me: Click on the CaptureOnTouch program menu with the three horizontal lines (top right). Click on Select Scanner and select the scanner again.

I hope this helps others with the same problems.

Ukko

Announcements
03/14/2023: New firmware version 1.8.1 is available for EOS R6

03/02/2023: New Firmware Updates Are Available:

EOS R7 - Version 1.3.0EOS R10 - Version 1.3.0
02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.