Canon XA11 automatically off problem

[JayRosal]

Hello, i have a problem with my canon XA11, im using it for live streaming and it shout off automatically, and start again then off. What should i do to resolve this problem.

Thanks 

[shadowsports]

Greetings,

How are you powering the device?

If you are using a battery, are you sure its of known good quality and health?

Does the camera function when its not connected to something?

What connection are you using for streaming. 3.5mm to AV or HDMI?

What are you connecting it to?  Windows, MAC, Capture Device?  Please explain.

[JayRosal]

Oh Hi,.  Im using it with battery and i try it also direct plug into socket,

Yes the camera is functioning, but after i on. Hmm 2 mins auto off. Thats my problem because i have no back up camera.. 

Im using HDMI, connect to windows, via video capture card. 

Thanks