12-31-2019 04:11 AM
Solved! Go to Solution.
12-31-2019 11:26 AM
I would contact Canon to get a repair estimate if you can't return this unit. A laser burn to the sensor can present like this and your C100 is more prone to this as are other video cameras. Mirrorless cameras have this same increased risk since the sensor is constantly exposed unlike a DSLR.
Rodger
12-31-2019 12:04 PM
12-31-2019 11:26 AM
I would contact Canon to get a repair estimate if you can't return this unit. A laser burn to the sensor can present like this and your C100 is more prone to this as are other video cameras. Mirrorless cameras have this same increased risk since the sensor is constantly exposed unlike a DSLR.
Rodger
12-31-2019 12:04 PM
Thankyou so much really appreciate this
cheers from New Zealand
12-31-2019 12:13 PM
You are welcome and Happy New Year 🙂
Rodger
12-31-2019 12:18 PM
Thankyou Rodger
Happy New Year to you as well !
cheers
Joe
12-31-2019 06:29 PM
Hello Chocajoe,
I am sorry to hear this is the case. In situations like this we recommend the equipment be evaluated at our factory service center. You may fill out an online repair request form at the following link to setup your repair using our online service.
usa.canon.com/repair
03/18/2025: New firmware updates are available.
EOS R5 Mark II - Version 1.0.3
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
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